RETURN & SHIPPING POLICY
Currently, we do not ship outside of the United States or its Territories. We only ship within the United States.
Refund Policy - Opened Packages
We have a strict no-refund policy on opened packages. If you are not satisfied or do not want the items, you can request an exchange or a store credit. The exchange or store credit must be requested within 7 days after receiving the package (as observed with the tracking number). We will need all the original item(s) for the applicable request back to our warehouse before issuing the exchange or store credit for these items. The customer will be responsible for the return postage costs unless CannaMAZE LLC management has determined otherwise. Please allow for one full business day inspection period once the good arrive back to us. After this time, customer support will either initiate the exchange shipment, or store issue a store credit.
Exchange & Store Credit Policy
All returned items that meet the opened and unopened refund policy requirements, are eligible for an exchange or store credit. Items to be exchanged must be returned to us before we issue a reshipment or store credit. Return postage costs will be the responsibility of the customer unless CannaMAZE LLC has determine otherwise. Please allow for a one full business day inspection period when the original goods arrive back to us. After this time, we will issue the exchange or store credit.
Lost or Stolen Shipment Policy
CannaMAZE LLC is not responsible for lost or confiscated shipments. The package is the full responsibility of the customer after it leaves our facility. It is important to ship your items to a secure and safe address. We are not liable for theft or damage that may result from leaving the item in a poorly secured area. CannaMAZE LLC is not liable for law enforcement confiscation after it leaves the hands of USPS. The customer is responsible to know the individual laws in their city and country in regards to hemp products. In the case of a USPS postal inspection, CannaMAZE LLC will work directly with the postal inspection to ensure its release. If the USPS postal service doesn’t release, CannaMAZE LLC will take full liability. Confiscation outside of the USPS system, will not be the responsibility of CannaMAZE LLC.
Order Cancellation & Shipping Policy
If you wish to cancel your order directly after purchasing or before we have shipped your item, then please contact us immediately with your order number. If you dont need to cancel but need to change the address or edit the contents of the order, it is important to message us as soon as possible before it ships. Customer support staff will be able to change these details before 12:00 PM EST, which is our shipping cutoff and drop off time
Exchange for Damaged or Defective Products
Except for rare occasions, our packages arrive on time with no delays. On a rare occasion a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier (USPS). If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate your package.